In these Terms, “Linen King”, “we”, “us” and “our” refer to Linen King Australia. “You” and “your” refer to the person or organisation using our website or purchasing products from us.
By using our website or placing an order, you agree to these Terms and the policies linked from them.
Please read these Terms before completing a purchase. If you do not agree with them, you should not use our website or place an order.
Nothing in these Terms excludes, restricts or changes any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Eligibility to Use Our Store
You must have the legal capacity to enter into a purchase agreement to place an order through our website.
If you are under 18, you should use the website and place an order only with the involvement and permission of a parent or legal guardian.
If you place an order on behalf of a business or another person, you confirm that you have authority to act on their behalf.
Customer Accounts
You may be able to purchase products as a guest or through a customer account, depending on the options available on our website.
When creating or using an account, you agree to:
- Provide accurate and current information
- Update your details when they change
- Keep your password and login information secure
- Contact us if you believe someone has used your account without permission
You are responsible for activity conducted through your account where that activity results from your failure to keep your login details secure.
We may temporarily restrict account access where reasonably necessary to investigate suspected fraud, misuse or a security concern. We will not unfairly restrict access to prevent you from exercising your legal rights or contacting us about an order.
Product Information
Linen King supplies bed linen, bed sheets, towels, kitchen linen and related textile products for homes, hotels, motels, Airbnb properties and other customers across Australia.
We aim to provide accurate product information, including:
- Product materials
- Sizes and measurements
- Colours
- Product inclusions
- Fabric construction
- Thread count, weight or GSM where applicable
- Care information
- Available variations
Please read the full product description and choose the required size, colour and quantity before completing your order.
Product descriptions, photographs and specifications form part of the information on which customers may rely. Nothing in these Terms allows Linen King to supply products that are materially different from their description.
Colours, Sizes and Product Variations
We make reasonable efforts to display product colours and details accurately.
However:
- Screen settings may affect how colours appear
- Lighting and photography may create slight shade differences
- Textile products may have small manufacturing or measurement variations
- Product packaging may change without affecting the product itself
Any variation must be reasonable and must not make the product materially different from its description or reduce any rights available under Australian Consumer Law.
If you believe your product is substantially different from its description, please contact us.
Pricing, GST and Payment
All prices displayed on our Australian website are in Australian dollars.
Unless clearly stated otherwise, prices include applicable Goods and Services Tax.
Shipping charges, discounts and any other applicable amount will be displayed before you complete checkout.
You must pay the total amount shown at checkout using one of the payment methods currently offered through our website. Available payment methods may change from time to time.
Payment providers may apply their own terms, privacy practices and account requirements. Linen King is not responsible for a fee charged directly by your bank or payment provider unless the fee results from an error for which Linen King is legally responsible.
We will not charge an additional amount after checkout without your authorisation, except where permitted or required by law.
Promotions and Discount Codes
From time to time, Linen King may offer:
- Promotional prices
- Discount codes
- First-order offers
- Minimum-spend discounts
- Clearance prices
- Other special offers
Each promotion may have its own conditions, including:
- Start and end dates
- Minimum order values
- Eligible products
- Customer eligibility
- Limits on combining discounts
- Limits on the number of uses
Promotion conditions will be displayed with the offer or communicated before purchase.
A discount code must be entered correctly before checkout is completed. We cannot guarantee that a discount can be applied after an order has been submitted.
We may correct or withdraw a promotion where there is a genuine technical or publishing error, subject to Australian Consumer Law and any orders already accepted.
Placing an Order
When placing an order, you must provide accurate:
- Contact information
- Billing information
- Delivery information
- Product selections
- Quantities
- Payment information
Please carefully review your order before completing payment.
After submitting an order, you should receive an electronic confirmation showing the details received by our system. This does not prevent us from contacting you if there is a genuine stock, payment, delivery or pricing problem.
Order Acceptance
An order is subject to:
- Product availability
- Successful payment or payment authorisation
- Verification of the delivery information
- Reasonable fraud and security checks
- Correction of any genuine and obvious pricing or system error
We may contact you if further information is reasonably required before the order can be processed.
We will not reject or cancel an order for an unlawful or unfair reason.
Product Availability and Pricing Errors
We aim to keep stock and pricing information accurate, but occasional human or system errors may occur.
If a product is unavailable after you order it, we will contact you and offer an appropriate solution, which may include:
- Waiting for the product to become available
- Selecting an available alternative
- Removing the unavailable product from the order
- Cancelling the affected product and receiving a refund
We will not substitute a materially different product without your agreement.
If an incorrect price is displayed, we may contact you before processing the order. You may choose to proceed at the correct price or cancel the affected item.
If you have already paid and the affected order is cancelled, we will refund the amount paid for that item.
Nothing in this section permits Linen King to cancel an order unfairly or avoid an obligation arising under Australian Consumer Law.
Changing or Cancelling an Order
Please check your product, colour, size, quantity and delivery address before placing an order.
If you need to change or cancel an order, contact us as soon as possible at info@linenking.com.au.
We will try to assist if the order has not entered processing or dispatch. However, sending a request does not guarantee that the order can be changed or cancelled.
A change or cancellation is confirmed only when Linen King communicates its acceptance to you.
Once an order has been dispatched, it generally cannot be cancelled. You may still request a return under our Returns and Refunds Policy.
This section does not limit your rights where Linen King cannot supply the order or where a product fails to meet an applicable consumer guarantee.
Shipping and Delivery
Linen King delivers products to customers across Australia.
We currently aim to dispatch orders within two to three working days after receiving the order.
Estimated delivery periods after dispatch are:
- Urban Australian addresses: approximately 3–8 working days
- Rural Australian addresses: approximately 4–10 working days
These timeframes are estimates and may be affected by:
- Delivery location
- Courier operations
- Public holidays
- Peak shopping periods
- Weather
- Natural events
- Other circumstances beyond reasonable control
If you have not received your order within 10 working days from purchase, please contact us so we can investigate.
Reporting a missing parcel promptly helps us raise an enquiry with the courier. It does not remove any rights you may have if your order is not delivered within the agreed or a reasonable time.
More information is available in our Shipping Guide.
Incorrect Delivery Information
You are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us immediately. We will try to update the address if the order has not been processed or dispatched.
Linen King is not responsible for a delay caused solely by incorrect or incomplete delivery information supplied by you where we have taken reasonable steps to deliver the order correctly.
If a parcel must be redirected, returned or sent again because of an incorrect address, we may ask you to pay reasonable additional delivery costs. We will explain any charge before arranging redelivery.
This does not apply where the addressing or delivery error was made by Linen King or its service provider.
Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled under our Returns and Refunds Policy.
Change-of-mind returns may be requested within seven days of delivery, subject to the conditions in that policy.
The seven-day change-of-mind period does not limit any right you may have where a product is:
- Faulty
- Damaged
- Unsafe
- Incorrectly supplied
- Materially different from its description
- Otherwise not compliant with an applicable consumer guarantee
Any hygiene-related return restriction applies only to change-of-mind returns. It does not remove applicable rights relating to faulty or incorrectly supplied products.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law where that law applies.
Depending on the circumstances, you may be entitled to:
- A repair
- A replacement
- A refund
- Compensation for reasonably foreseeable loss or damage
The available remedy generally depends on whether the product problem is major or minor.
Consumer guarantees may also apply to certain products purchased for business use. Their application can depend on factors including the product’s price, type and intended use.
Nothing in these Terms, our Returns and Refunds Policy, a product warranty or any other Linen King policy replaces or restricts a non-excludable consumer guarantee.
Business and Bulk Orders
Linen King supplies products to household and business customers, including accommodation and hospitality operators.
Business and bulk-order customers should check:
- Product specifications
- Quantities
- Delivery requirements
- Expected timeframes
- Any special order conditions
Additional terms may apply to a bulk, wholesale or specially arranged order. Any additional terms must be communicated and agreed before the order is confirmed.
Where specific written terms are agreed for a business or bulk order, those terms will apply together with these website Terms. If there is an inconsistency, the specifically agreed written terms will apply to the extent of that inconsistency.
Nothing in a business or bulk-order agreement excludes rights that cannot legally be excluded.
Website Use
You may use our website only for lawful personal or business shopping purposes.
You must not:
- Attempt to access systems or accounts without permission
- Interfere with the website’s operation or security
- Introduce malicious code
- Use automated tools to extract content without permission
- Place fraudulent orders
- Provide false or misleading information
- Use the website to break any applicable law
- Attempt to misuse promotions or discount codes
- Impersonate another person or business
We may restrict access where reasonably necessary to protect the website, our customers or our business from misuse, fraud or security threats.
Intellectual Property
Unless otherwise stated, the content on this website is owned by or licensed to Linen King. This may include:
- Brand names
- Logos
- Product photographs
- Graphics
- Written content
- Product descriptions
- Website design
- Videos
- Guides and other materials
You may view and use website content for ordinary personal shopping and internal business purchasing purposes.
You must not reproduce, publish, sell, modify or commercially distribute our content without written permission, unless permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
Reviews and Customer Content
If you submit a review, photograph, comment or other content, it must:
- Reflect your genuine experience
- Be accurate to the best of your knowledge
- Not be unlawful, abusive, threatening or misleading
- Not contain malicious code
- Not infringe another person’s privacy or intellectual property
You retain ownership of the content you create. By submitting it for publication, you give Linen King permission to display, reproduce and format it for our website and related store communications.
We may moderate or decline content where reasonably necessary, but we will not selectively remove genuine negative reviews merely because they are unfavourable.
Third-Party Services and Links
Our website may contain links to third-party services, including:
- Payment providers
- Delivery providers
- Social-media platforms
- Other external websites
Third parties operate under their own terms and privacy policies.
Linen King is not responsible for third-party content or practices that are outside our reasonable control. However, this does not remove any responsibility Linen King has for providers acting on our behalf.
Privacy
We handle personal information as described in our Privacy and Cookie Policy.
That policy explains:
- What information we collect
- How we use and disclose it
- How cookies and similar technologies are used
- How to manage marketing preferences
- How to request access or correction
- How to make a privacy complaint
Using the website does not mean that you consent to every type of information handling. We will request consent where consent is required.
Website Availability and Security
We take reasonable steps to keep our website available and secure.
However, we cannot guarantee uninterrupted access because the website may occasionally be affected by:
- Maintenance
- Technical problems
- Service-provider interruptions
- Security incidents
- Internet outages
- Events outside our reasonable control
You are responsible for taking reasonable steps to protect your device, account and login information.
No online system or transmission method can be guaranteed to be completely secure.
Events Beyond Our Reasonable Control
Neither you nor Linen King will be responsible for a delay or failure caused by an event genuinely beyond reasonable control, to the extent that responsibility can legally be excluded.
Such events may include:
- Severe weather
- Natural disasters
- Transport or courier disruption
- Government action
- Widespread communication outages
- Industrial action
- Unexpected technology or supply-chain disruption
If such an event affects your order, we will take reasonable steps to communicate with you and provide an appropriate solution.
This section does not remove any right you may have if your order cannot be supplied within the agreed or a reasonable time.
Our Responsibility
Nothing in these Terms excludes, restricts or changes:
- Australian Consumer Law rights
- Liability for fraud
- Liability for wilful misconduct
- Any other liability that cannot legally be excluded or limited
To the extent permitted by law, Linen King is not responsible for loss caused solely by:
- Your misuse of a product
- Failure to follow product-care instructions
- Inaccurate information supplied by you
- Unauthorised use of your account caused by your failure to protect your login details
- Third-party conduct outside our reasonable control
Any limitation applies only to the maximum extent permitted by law.
We do not exclude responsibility for reasonably foreseeable loss or damage that results from our failure to comply with an applicable consumer guarantee.
Changes to These Terms
We may update these Terms to reflect changes to:
- Our store operations
- Website functions
- Products and services
- Payment or delivery arrangements
- Applicable legal requirements
The latest version will be published on this page with an updated date.
Changes will generally apply prospectively. An order already accepted will remain subject to the terms that applied when it was accepted unless:
- You agree to a change
- A change is required by law
- The updated provision benefits you without reducing your rights
Governing Law
These Terms are governed by the laws applicable in Australia.
Any dispute will be considered under the laws and by the courts or tribunals that have jurisdiction over the matter.
Nothing in this section restricts any right you may have under the laws of the Australian state or territory in which you live or operate.
General Provisions
If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate where legally possible.
If Linen King does not immediately enforce a provision, that does not automatically mean we have permanently waived our right to enforce it.
Headings are included to make these Terms easier to read and do not change their meaning.
These Terms should be read together with our:
Shipping Guide
Returns and Refunds Policy
Privacy and Cookie Policy
Contact Linen King
If you have questions about these Terms and Conditions, please contact:
Linen King Australia
Email: info@linenking.com.au
Phone: 0494 035 354
Website: linenking.com.au
Contact page: Contact Linen King