This Privacy and Cookie Policy explains how Linen King collects, uses, stores and shares personal information when you, visit linenking.com.au, place an order, create or use a customer account, subscribe to marketing communications, contact our customer-service team, make an enquiry about a household, business or bulk order, and interact with our website, advertisements or social-media pages.
In this policy, “Linen King”, “we”, “us” and “our” refer to Linen King Australia.
We handle personal information in accordance with applicable Australian privacy, electronic-marketing and consumer laws, including the Privacy Act 1988 and Australian Privacy Principles where they apply to our business.
Information We Collect
The personal information we collect depends on how you use our website and services.
Identity and contact information
This may include:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Business or organisation name
- Other contact information you provide
Order and transaction information
This may include:
- Products ordered
- Order number
- Purchase history
- Payment status
- Delivery and tracking information
- Returns, refunds or customer-service history
- Discount codes or promotions used
- Account information
If you create or use an account, we may collect:
- Account login details
- Saved addresses
- Order history
- Account preferences
Passwords are handled through the systems supporting our online store. You are responsible for keeping your login details secure.
Payment information
Payments are processed through authorised payment providers available at checkout.
Depending on your chosen payment method, a payment provider may collect card, bank, account or transaction information. Linen King does not directly store your complete payment-card details.
Payment providers handle information under their own privacy policies and security practices.
Communications
We may collect information you provide when you:
- Contact us by email, telephone or our website form
- Request help with an order
- Submit a return or refund request
- Make a product or bulk-order enquiry
- Provide feedback or communicate with our team
- Website and technical information
When you visit our website, we and our service providers may automatically collect information such as:
- Internet Protocol address
- Browser and device type
- Operating system
- General location based on your IP address
- Pages viewed
- Links selected
- Date and time of access
- Referring website
- Products viewed or added to your cart
- Website and checkout activity
- Cookie and similar technology identifiers
- Marketing and preference information
Where applicable, we may collect:
- Email subscription preferences
- Product interests
- Marketing choices
- Responses to promotions
- Interactions with marketing emails or advertisements
Please do not send us sensitive information unless it is reasonably necessary for us to help with your request.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order
- When you create or use an account
- When you subscribe to marketing
- When you complete a website form
- When you contact us by email or telephone
- Automatically through cookies and similar technologies
- From payment, delivery and technology providers where needed to complete your transaction
- From advertising or social-media services where permitted and where those services are used
- From another person placing an order on your behalf
If you provide personal information about another person, such as a recipient’s delivery details, you should have permission to provide that information.
How We Use Personal Information
We may use personal information to:
- Process and confirm orders
- Receive and verify payments
- Pack, dispatch and deliver products
- Provide delivery tracking
- Manage customer accounts
- Respond to questions and customer-service requests
- Process returns, refunds and order concerns
- Communicate important information about an order
- Manage household, hospitality, business and bulk-order enquiries
- Prevent fraud, misuse and security threats
- Maintain and improve our website
- Understand how customers use our store
- Personalise website content where applicable
- Measure the effectiveness of promotions and advertising
- Send marketing communications where you have consented or where otherwise permitted
- Maintain business, tax and transaction records
- Meet applicable legal and regulatory requirements
- Protect our rights and resolve disputes
We aim to collect and use only the information reasonably needed for these purposes.
Cookies and Similar Technologies
Cookies are small data files stored through your web browser when you visit a website. They help websites remember information and provide important store functions.
Linen King and its service providers may use cookies, pixels, tags and similar technologies to operate the website, understand website activity and support marketing where applicable.
Essential Cookies
Essential cookies support functions required for the website and checkout to work properly. They may be used to:
- Maintain your shopping cart
- Support checkout
- Remember security and authentication information
- Process payments
- Prevent fraud
- Maintain website stability
Disabling essential cookies may prevent parts of the store from working correctly.
Functional Cookies
Functional cookies may remember choices such as:
- Account or login information
- Shopping preferences
- Display preferences
- Information entered during a website session
These cookies help make the website easier to use.
Analytics Cookies
Analytics cookies may help us understand:
- How visitors find the website
- Which pages and products are viewed
- How customers move through the store
- Whether website features are working correctly
- How the website can be improved
Information collected through analytics tools may be combined or aggregated to help us understand general website performance.
Advertising and Marketing Cookies
Where enabled, advertising cookies and tracking technologies may be used to:
- Measure advertising performance
- Understand interactions with promotions
- Display more relevant advertisements
- Avoid repeatedly displaying the same advertisement
- Build or measure advertising audiences
Advertising and social-media providers may also collect information under their own privacy policies.
We do not intentionally use tracking technologies to collect sensitive personal information.
Managing Your Cookie Preferences
You can manage cookies through your browser settings. Depending on your browser, you may be able to:
- Block cookies
- Delete existing cookies
- Receive a warning before a cookie is stored
- Block third-party cookies
- Limit certain tracking technologies
If a cookie-preference banner is displayed on our website, you can use it to manage available choices.
Blocking some cookies may affect your shopping cart, account, checkout or other website functions.
Browser-based privacy settings do not necessarily control every type of tracking technology. You may also need to use the privacy controls provided by individual advertising or social-media platforms.
Marketing Communications
If you subscribe to Linen King marketing, we may send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Linen guides
- Store updates
We will send electronic marketing communications only where we have the required consent or are otherwise permitted to do so.
You can unsubscribe at any time by:
- Selecting the unsubscribe link in a marketing email
- Using any opt-out instructions provided in the message
- Contacting us at info@linenking.com.au
We will process unsubscribe requests as soon as reasonably possible and within the period required by applicable Australian law.
Unsubscribing from marketing will not prevent us from sending necessary service messages about an order, payment, delivery, return or account.
When We Share Personal Information
We do not rent or sell personal information as a standalone product.
We may disclose relevant personal information to trusted service providers that help us operate our business, including:
- Shopify and eCommerce platform providers
- Payment and fraud-prevention providers
- Delivery companies and couriers
- Website hosting and technical-support providers
- Customer-service and communication providers
- Email and marketing providers
- Analytics and advertising providers where used
- Accounting, legal and professional advisers
Government, regulatory or law-enforcement bodies where required or authorised by law
Service providers receive only the information reasonably needed to perform their services.
We may also disclose information where:
- You have requested or authorised the disclosure
- It is required to complete an order
- It is necessary to investigate suspected fraud or unlawful activity
- It is required or authorised by law
- It is necessary to protect our legal rights
- Our business or relevant assets are sold, transferred or reorganised
Shopify and Payment Providers
Our online store is powered by Shopify. Shopify processes information required to provide website, shopping-cart, checkout, account and store services.
Payment information is processed by the payment provider you select at checkout. Linen King does not directly receive or store complete payment-card details.
Shopify and individual payment providers handle personal information according to their own terms, security standards and privacy policies.
You should review the privacy information provided by your selected payment provider if you would like to understand how it handles your information.
Overseas Processing
Some technology, payment, marketing and website-service providers may process or store personal information outside Australia.
The countries involved can depend on the provider, its data infrastructure and the services used at the time.
Where applicable Australian privacy law requires it, we take reasonable steps in the circumstances to ensure overseas disclosures are handled appropriately.
You may contact us if you would like more information about overseas processing relevant to your personal information.
How We Protect Personal Information
We take reasonable administrative, technical and organisational measures to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
These measures may include controlled access, account security, secure service providers and encrypted connections where appropriate.
No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also protect their account passwords and avoid sharing login information.
If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.
Data Retention
We retain personal information only for as long as it is reasonably needed to:
- Complete orders
- Provide customer service
- Maintain transaction and accounting records
- Meet tax, legal and regulatory requirements
- Prevent fraud
- Resolve complaints or disputes
- Enforce our agreements
- Different types of information may be kept for different periods.
When personal information is no longer reasonably required, we may securely delete or anonymise it, unless we are required or permitted by law to retain it.
Accessing, Correcting or Deleting Information
You may contact us to request:
- Access to personal information we hold about you
- Correction of inaccurate or outdated information
- Deletion of information where deletion is legally and operationally possible
- Information about how your personal information has been handled
- Withdrawal of consent where processing depends on your consent
We may need to verify your identity before completing a request.
In some circumstances, we may need to retain certain information for legal, accounting, fraud-prevention, dispute-resolution or transaction-record purposes. If we cannot complete a request, we will explain the reason where required.
Privacy Complaints
If you have a privacy question or complaint, please contact us at info@linenking.com.au.
Please include:
- Your name and contact details
- A clear description of your concern
- Any relevant order number
- The outcome you are seeking
We will review your concern and respond within a reasonable period.
If applicable Australian privacy law covers the matter and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
Children’s Privacy
Our online store is intended for customers who can legally make or authorise a purchase.
We do not knowingly seek to collect personal information directly from children without appropriate parent or guardian involvement.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so we can review and address the matter.
Third-Party Websites
Our website may contain links to third-party websites, payment services or social-media platforms.
We do not control the privacy or security practices of third-party websites. Their privacy policies apply when you visit or use their services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
Changes to This Policy
We may update this Privacy and Cookie Policy when:
- Our business practices change
- We add or remove service providers
- Website functions change
- Privacy or marketing requirements change
The latest version will be published on this page with an updated date.
Material changes will be communicated where required by applicable law.
Contact Linen King
If you have questions, requests or complaints about this Privacy and Cookie Policy, please contact:
Linen King
Email: info@linenking.com.au
Phone: 0494 035 354
Website: linenking.com.au
Contact page: Contact Linen King